> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bhealthpractice.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track your supplement orders in the portal

> Every order you place through the portal is recorded in Order History. Here is how to check fulfillment status and find your tracking information.

Once you pay for a prescription, the resulting order is recorded in the **Order History** section of your portal. This is your permanent record of every purchase you have made — the date, the amount paid, your discount saving, and the current fulfillment status. When your order ships, a tracking number appears here so you can follow its progress.

## Navigating to Order History

In the portal sidebar, click **Order History**. Each entry on this page represents a single completed order.

For each order you will see:

* The prescription name the order was placed against
* The date payment was received
* The practitioner associated with the order
* The amount you paid after your client discount, and how much you saved
* The current fulfillment status

## Fulfillment statuses

As your order moves through processing and shipping, the status badge on each order updates to reflect where things stand.

<CardGroup cols={2}>
  <Card title="Unfulfilled" icon="package">
    Your payment has been received but the order has not yet been picked or dispatched.
  </Card>

  <Card title="In progress" icon="loader">
    The order is being prepared for shipment.
  </Card>

  <Card title="Partially fulfilled" icon="loader">
    Part of your order has shipped. The remainder is still being prepared.
  </Card>

  <Card title="Fulfilled" icon="check-circle">
    Your full order has been dispatched.
  </Card>
</CardGroup>

## Tracking your shipment

Once your order has been fulfilled, a tracking number appears next to the fulfillment badge. Click the tracking number to open the carrier's tracking page in a new tab and follow your delivery.

<Note>
  Tracking information is added by your practitioner's fulfilment process. If you see a **Fulfilled** status but no tracking number yet, it may take a short time for tracking details to be added. Check back shortly.
</Note>

## Order history is permanent

All your past orders remain in Order History regardless of how old they are. You can use this section to:

* Verify what you have ordered and when
* Check how much you have saved through your client discount
* Find tracking information for recent deliveries
* Reference past purchases when speaking with your practitioner

<Tip>
  If you have a question about an order — such as a missing item, a delivery issue, or a billing query — contact your practitioner directly. You can find their contact details in the **Your Practitioners** section on your dashboard or in the prescription the order came from.
</Tip>